BENRUS warrants, for a period of two years from the date of original purchase, the hands, movement and dial face plate of this timepiece to be free from defects in material and workmanship. Only timepieces purchased directly from BENRUS or at Authorized BENRUS retailers are covered under this warranty. Excluded from warranty coverage are any damage to the band, crystal (glass), battery or any other part of the timepiece not expressly warranted herein, as well as damage caused by abnormal or unreasonable use. In order to fulfill the warranty requirements, including battery changes, all timepieces must be repaired by a BENRUS Authorized Service Center. The warranty becomes null and void if the caseback is opened by anyone other than an Authorized Service Center. This warranty gives you specific legal rights. Additional rights may be available under the laws of your State.
If your BENRUS timepiece has a manufacturer's defect covered by our two-year warranty, we will repair or replace it, at our discretion without charge. Please ship all watches to the Authorized Service Center in appropriate, protective packaging (not the original display box) and complete and include the downloadable repair form as seen below. It is recommended that you insure and track shipments.
- Your name, address, phone number and an email address, if possible
- Proof of point of purchase, date of purchase, model/serial #
- A brief description of the issue and repair needed
Out of Warranty
A damaged timepiece not covered by our warranty can be repaired by our Authorized Service Center. Note that repair costs and handling charges may apply. Include your name, address, phone number, and a valid email address (optional) with your return, along with a brief description of the repair needed.
Please ship your timepiece insured via carriers such as USPS, UPS, or FedEx.
Grand Central Watch
52 Vanderbilt Avenue, Suite 1010
New York, NY 10017
If the repair is under warranty, there is no charge.DOWNLOAD REPAIR FORM
Orders placed before 12 PM PST on weekdays will be fulfilled same day and all other orders will be shipped within 24 hours. Orders placed over the weekend are processed the following Monday. Items can be returned or exchanged up to 30 days after the initial purchase.